Policy

Free Shipping Policy:

Slabs, Mosaics, Flooring, Fireplaces. The price listed is for pick up from our warehouse by customer or delievery distance around 150 miles with Mississippi.

                                                            We will request shipping fee through Paypal if the delivery location over 150 miles with MS.

Other Products Free Shipping Area:USA (exclude Alaska,Hawaii)      

Stock Status:

The products in stock with [In Stock] mark on the title.

The products out of stock without [In Stock] mark on the title.

Shipping Window: (From order placement to items deliveryed.)

Most of our products are heavy freight items,the longest shipping window as below.For Custom Products or out of stock products the shipping window include producing.

1) Iron Doors in stock:20 business days    2)Custom Iron Door:75 business days

3)Kitchen Applianaces in stock:25 business days    4)Kitchen Appliances out of stock:50 business days

5)Slabs in stock:7 business days    6)Custom Slabs:60 business days

7)Bathtubs in stock:20 business days     8)Bathtub out of stock:60 business days

8)Mosaics in stock:15 business days     9)Mosaic out of stock:45 business days

10)Sinks in stock:10 business days     11)Sinks out of stock:35 business days

12)Fireplaces in stock:14 business days      13)Custom Fireplaces or out of stock:65 business days

14)Shower Doors in stock:14 business days    15)Custom Shower Doors or out of stock:65 business days

16)Lighting Products in stock:10 business days    Lighting Products out of stock:75 business days

Invoice and tracking information:

We will send invoice and tracking number to your email box from [email protected] when items leave our warehouse.

Replacement Policy:
We will be responsible for products damagement through shipping or any quaility problems.
Contact [email protected] for goods replacement guidance.

Return Policy:

You may return your unused item in its original condition and packaging within 14 days of receipt.

Contact [email protected] for goods return guidance.

Products that have been altered or modified in any way are not eligible for returns, replacements, or refunds.

You will be responsible for all return shipping costs.

We recommend that you insure your return shipment and provide us with the shipment tracking number. Refunds will not be issued for items damaged in return transit or for returns that are never received.

Products Warranty:

1)Thor Kitchen Products:2 years manufactory warranty.

2)Other Products:6 years limited warranty.

3)Free gift: 6 years limited warranty.

Free Gift Policy：

If the amount for the products you perchased within 6 month over 38,000 dollars. We will ship one 7,999 dollars outdoor nature marble fireplace with free shipping as a free gift at 2nd month after the amount over 38,000 dollars.

If the amount is over 76,000 dollars within one year will get two 8,000 dollars outdoor nature marble fireplaces.And so on.

***Many thanks for your support and any query please do not hesitate to contact us at [email protected], we will reply you within 24 hours.